Nafisa K.

I will be your virtual assistant with 100% accuracy. As your virtual assistant, I will treat your order with 100% confidentiality, making your workload easier for you to manage. Please find below the things I can do for you: My background includes serving as a Business Development Executive-Sales from last 6 years. Most recently, I worked for KPO Pvt Ltd where my responsibilities included communicating with clients to gain commitment to purchase, effectively employ sales skills to achieve targeted sales, communicating with clients via telephone, email, text messages, data entry into CRM (Salesforce), Sales and order management, Dealing with payments and sending legal documents to clients, after-sales service, handling complaints and queries. I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. Previously, I worked within KPO Pvt. Ltd. as a Client Relationship Executive. In these positions, I demonstrated the ability to deliver multiple tasks such as Internet Research, Collecting contact information, Collecting articles, Customer service, Searching and Applying for Jobs, Product research, Manufacturer research, Market Research Basic, Posting on internet-based forums, Craigslist, etc. Setting up Autoresponders, PowerPoint presentations, Word Document preparation, Excel Spreadsheets work, Returning emails/Calls, Transcribing audio messages, Voicemails, Managing Calendar, Booking travel, Any data entry work, Input leads or data into your CRM, etc., General Admin tasks / Personal Tasks. In addition to this experience, I have worked in Dillons Chemist in London, UK. I was in the UK for 2 years and due to some personal reasons I had to come back to India. I was incharge of giving information about the features, quality, and availability of different products, help customers find products they are looking for in the shop, Handle the payment for any purchases, Serving and advising customers, taking payment, advising on stock amounts, giving information on products and prices, stacking shelves or displaying goods in an attractive way, arranging window displays, promoting special offers or store cards, ordering goods, handling complaints and passing them on to a manager. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM (Salesforce) database applications.