We need an API, which can be called from asterisk (custom configuration) that would let us integrate it with zendesk so that it provides functions similar to:
/apps/five9-for-zendesk/
/apps/asterisk-dtk-by-cdc/
The module should meet the following minimum criteria:
- Must be installable in zendesk as an app
- Must be able to assign zendesk agents to extensions
- When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link.
- If the call is answered a new ticket should be made with relevant info already populated.
- If the call is rejected a new ticket should be made with follow-up notification
Hi,
I have vast experience of Asterisk/Freepbx integration with 3rd party software and CRMs. I can develop an API to integrate zendesk with Asterisk pbx to assign extensions to agents and display callerid popups.
I am interested in this project.
Looking forward to hearing from you.
Regards,
Muhammad Sohaib
Hello,
Am glad Seen your request and have gone through it which I could derive its what I can handle perfectly. Contact me and let's get it done. Thanks