Omni-channel Customer Service Associate

Hello Dear Client, As a native english speaker with vast experience as a customer support agent i am perfect for this job. I can handle over 50 customers and also multitask efficiently i can support in phone calls, emails, live chat, CRM, whatsapp among others. I have excellent communication skills and i understand importance of delivering quality help to customers. I have experience in using different customer support softwares including zendesk, hubspot, zoho among many others. I have excellent problem solving skills and i'm usually looking forward to ensuring that i deliver nothing but the best. I am available on a full-time basis and when needed over time i am happy to work, i am also happy to work during your time zone and i have all the necessary tools required to make this project a success. Kindly send me a message for further discussions. Regards, Tai

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

HI! My name is Golam and I am an experienced virtual assistant with various skills. An outstanding reputation, excellent communication, and a 24/7 response are a must for success. The ability to deliver high-quality, pleasant service is vital to me; that is precisely what you will get when you hire me. I work hard to ensure that your products and services are the best! I am good at handling problems and being proactive and reactive to new situations. I hope to learn more through every task I take up. I have learned a lot about assisting and satisfying customers' needs. I also understand how to value and use time to its full potential. I provide top-notch services, including: • Administrative support • Web research • Social Media Management • Content Creation • Public Relation • Human Resource Managemnet • Recruiting • Appointment Setting & Scheduling • Data Management & Entry • Calendar Management • Project Management • E-mail Management • Customer Support (Voice Call, Video Call, Chat & E-mail) • Telemarketing • Bookkeeping • Lead generation Please don't hesitate to contact me for more information about my professional profile. Thanks

Drawing from my extensive software-developing background, I believe I not only possess the technical know-how but also the strong problem-solving ability that your project demands. As a full-stack developer, I have amassed significant experience in creating and managing scalable applications for numerous clients. This has equipped me with the organizational discipline and approach needed to cater to the diverse channels that your customer inquiries will be funneled through. In choosing me as your Omni-channel Customer Service Associate, you're not only selecting someone who meets the criteria outlined for the job but also an exceptionally committed individual who believes in delivering only the best results. From adhering to clean code principles and employing responsive design frameworks to actively utilizing version control systems, every step of my development process is committed separately for optimal precision. I look forward to being a value-addition to your team and providing your esteemed clientele with top-tier support across all channels necessary.

I have eight years of extensive experience as a customer service representative, handling phone, email, and live-chat support. I excel at multitasking and addressing multiple inquiries simultaneously. I've successfully navigated high-volume support periods such as Amazon's Prime Day and Walmart's Black Friday deals, handling up to 50 inquiries per half-day shift. My experience spans across various accounts including AT&T, Amazon, and Walmart, enabling me to quickly adapt to new software. I will resolve any customer inquiry while ensuring alignment with company policies. I am confident that I would be a valuable addition to your team. When can I start?

Hi Client, I'm Len, I'm actively seeking a role as a virtual assistant. With a background in customer Service support, I'm enthusiastic about expanding my expertise in this field. My ability to learn quickly and my strong work ethic set me apart. I have skills in cold calls,appointment setting administrative support, scheduling, data entry, I'm confident in my capacity to handle various tasks and assist effectively. Hoping to work with you! Cheers! Len

Hello there, Throughout my career, I have gained extensive experience in handling various administrative duties such as managing calendars, organizing meetings, and handling correspondence. I am highly skilled in using various software programs and tools to streamline processes and increase efficiency. My attention to detail is impeccable, ensuring that all tasks are completed accurately and on time. As a support specialist, I have always been dedicated to providing excellent customer service and support. I have a knack for problem-solving and enjoy finding solutions to challenges that arise. Whether it is assisting clients with technical issues or resolving conflicts, I am committed to ensuring that everyone receives the support they need. Thank you for considering my application for the position of customer service. I am confident that my qualifications and enthusiasm make me an excellent fit for this role. I look forward to the opportunity to discuss how my skills can benefit your team further. Sincerely Rita

Dear Sir/Ma In customer service roles, I have experienced and understood firsthand the critical importance of providing exceptional customer support for any business. Delivering outstanding customer service is more than just a job—it's a commitment to excellence and a cornerstone of any successful business. That's why I'm particularly drawn to this opportunity, where the emphasis on providing top-notch support is evident. Although I am relatively new on Freelancer.com I have more than 3 years experience as a customer support agent I possess a proven record of managing inquiries via phone, email, and live chat with efficiency and accuracy. I can handle 50 or more inquiries per day, I am dedicated, I am swift, And I pay keen attention to details, I am proficient in using customer service software to streamline processes and enhance the customer experience. I firmly believe that every customer interaction is an opportunity to make a positive impact, regardless of the channel they come through. In my previous roles, I've always prioritized responsiveness, empathy, and professionalism to ensure that every customer feels valued and heard. With my solid background in customer service and my commitment to excellence, I am confident that I would be a valuable asset to your team. I am available to discuss further on my application at your earliest convenience. Please browse through my portfolio for sample of my previous work. Warm regards, Fadeelah

I'll be real honest with you, I need work. I need it bad and I know I can help you. I've done sales and marketing on the phone and through email and social media channels for my whole adult life and right now I just can't find work in the small town I live in. So I'm hoping to find something freelance, something remote, and this looks like a perfect fit. I'm available 24 hours a day 7 days a week and I have the internet speed to be able to handle whatever digital communications are required, I have a cell phone and laptop I have all the tools required. I'm a very capable multi-tasker with a keen attention to detail and my sales background will allow me to help drive the bottom line using suggestive and assumptive selling techniques to find opportunities for extra sales. Let's touch base so you can ask any questions you have and hear a live voice to answer them. Appreciate your time, Tanner

Hello as an online service operator, I think I am the ideal candidate you need. I have skills in chat service with online customers on the social sale platform. Also I have skills in Google Analytics, a platform that allows you to manage all your customers, orders, sales, chats, dashboard and many things. It will be a great pleasure to help you. THANKS

Hi, I believe my skills will be found as an asset to help you with your team's performance to be a success. I have been working in this scope of work for 4 years and I can rate myself as a professional who is self-motivated, independent, and a very quick learner employee. I can summarize all mybwork experiences and skills to you in a pdf file once we communicate. I hope to hear from you soon and may success be with you all.

I have extensive experience in dealing with customers over the phone and via email, and according to my experience and expertise, 50 calls a day are considered a normal day.

Hi there, your organization need a stand by customer service via phone ,email and live chat support channel like Zendesk, HubSpot and slack because modernizing customer service in todays world will help your company to retain customer, increase customer loyalty, manage customer relationship etc. As an ideal candidate for this role, I possess the following qualifications: Proficiency in managing inquiries via phone, email, and live chat, ensuring prompt and accurate responses to customer queries. Demonstrated ability to handle up to 50 inquiries per day while maintaining a high level of customer satisfaction. In this role, I am committed to ensuring that all customer inquiries are managed effectively and efficiently, regardless of the channel through which they are received. By leveraging my 3 years of experience in similar positions, I am well-equipped to handle the demands of this role and contribute positively to your organization. I am eager to bring my skills and expertise to your team and help further your company's commitment to providing exceptional customer service. Thank you for considering my application. I look forward to the opportunity to discuss how my qualifications align with your needs in more detail. Best regard, NNADI ONYINYE

I am really excited sending this response and want to work with you because I have passion for customer service and administration related services and I am very confident, I will be a great addition to your company My previous experience entails me respond to emails via outlook and gmail which is between 100-300 weekly I make phone calls when necessary to clients, I respond to inquiries which is between 50-100 and resolve any complaints and delays I’m available to work in your time zone, long term and Full time.

I am the best candidate for this project because I have experience to finish the project on time with expected results. I have the track record to prove my competence, and my peers and colleagues will vouch for me.

Hello, Your clients deserve a savvy, experienced, and empathetic Customer Associate, which is why you should consider me. I am Juliet Osuagwu, an accomplished customer service associate with over 5 years of experience assisting customers via calls, email, and live chat. As a seasoned Customer Service Representative, I have honed my skills in understanding and addressing diverse customer needs. Proficient in guiding customers towards their goals, I leverage my expertise to enhance overall business performance. In my previous role, I managed between 50-100 calls daily and executed cold email campaigns using Gmail and Microsoft Outlook. I possess solid written and communication skills, adept at managing client onboarding, handling inquiries, and ensuring customers receive top-notch service. Moreover, I am adept at leveraging workflow tools to streamline processes and boost productivity. I am available for full-time employment and excel at managing multiple support channels. I am proficient with CRM tools such as Freshdesk, Zendesk, HubSpot, Intercom, Trello, etc. Please send me a message so we can discuss how I can contribute to providing your customers with an exceptional experience. Regards Juliet Osuagwu

Hi there, As an accomplished professional with extensive experience in the Hospitality, and Call Center/BPO sector, I have held roles as a Customer Support Rep, Sales Rep, Sales Manager, and Digital Telemarketer. I have worked across various industries, including Sales and Marketing, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, and Consulting, among others. Throughout my career, I have collaborated with leading companies in the United States, Europe, and Latin America, such as Magenta Insurance, TKL World-class guitar cases, Aviatur travel group, MedSupplies, Globallee, Perchpeek, RWND, Marriott hotels, Melia, Kiwi Credito, Bongo Stays, Homaris, United Call Centers, Answer800, Upway, and more. I possess fluency in English, and native-level proficiency in Spanish and German. Equipped with a dual broadband and 5G internet connection, a state-of-the-art PC, pro-imported noise-reducing headphones, and a tranquil work environment, I am ready to hit the ground running. Services I can provide include inbound/outbound customer support, appointment setting, live chat support, social media support, ticket resolution, email handling, technical support, sales representation, cold calling, and lead generation. I have extensive proficiency in various customer care software, including Zendesk, Live Chat, Zoiper, Intercom, HelpCrunch, CloudTalk, HubSpot, Slack, Zoho, Clickfunnels, Odoo, Monday, Salesforce, Gorgias, Magento, and Wix, among others. Best, Pedro

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my mission is to lead a team providing comprehensive call center services. From customer service management to business acquisition, we cover all aspects including retention, refunds, and online payments. Our expertise also extends to technical support and remote assistance, ensuring seamless operations 24/7. We offer qualified virtual assistants for administrative tasks and call, email, and scheduling management. Specializing in telesales, telemarketing, and B2C and B2B lead generation, we focus on both inbound and outbound strategies to meet all client needs. Operating globally in the UAE, Morocco, and Spain, we manage significant international accounts with a full-stack developer team overseeing over 7,000 websites. Our digital marketing expertise ensures remarkable ROI through email, SMS, and social media. With a multilingual team fluent in French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, we serve a diverse international clientele. Committed to providing uninterrupted service, our teams operate 24/7 with a dedication to excellence.

With a decade-long background in providing top-notch customer service, I bring a wealth of knowledge and experience to your project. My versatility is showcased by the variety of accounts I've managed in BPOs including telecommunications and finance. This means I'm well-versed in dealing with high-pressure situations, multitasking, and problem-solving techniques that are paramount for responsible order tracking.

My experience in public relations, accounting administrative tasks and customer service has given me quite the fit for this position. In addition, I have an excellent creative writing and communication skills as demonstrated by my successful experience in my previous job. I affirm that my background and years of experience in my previous work are suitable enough for the qualifications you are looking for. Respectfully, MONIQUE