Customer Support Specialist - Permanent Position

ABOUT Jotform Jotform is a full-featured online form builder that makes it easy to create robust forms and collect important data. Since our inception in 2006, trusted by more than 20M users worldwide, our mission has been to help users create, manage, and share online forms and receive responses in the easiest way possible. ABOUT THE ROLE Do you love helping others by sharing your technical knowledge? In this position, we are looking for someone, who will work as a trusted expert for our globally based 15+ million users .As an escalation point, you will be providing exceptional customer service, troubleshooting, and technical support. The key objectives of this role include, but are not limited to: -Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around. -Ask insightful questions that get to the root cause of the customer’s problem -Generate solutions and best quality answers using your product knowledge, our knowledge bases and your creativity -Educate and inspire Jotform users to get the most out of our platform - Utilize our support ticketing system; keep track of your own support tickets, and follow through to completion -Take repetitive, easy or simple questions for the same product each day as a stress reliever -Build relationships with clients through open and honest communication. What Do You Need to Be Successful? -Strong communication skills, and excellent written communication skills in English -2 years minimum proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience) -Willingness to make a long-term commitment to Jotform as employer -Committed to 40 hours work per week -HTML&CSS knowledge is nice to have About you : -A highly motivated self starter who is ready to dig in, hustle, and crush the queues. -Tech-savvy and hungry to take on new skills in technical troubleshooting -Strong attention to detail and the ability to work independently and follow through -Ability to diagnose and solve problems with varying complexity, focusing on the customer's needs and successfully implement solutions fast -Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users -Humble and friendly person who takes pride in helping people WORK WITH US We are thriving and growing, and we’ve never needed outside funding. That's because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. We value autonomy, respect, and productivity in our teammates. We’ve been growing like crazy over the past few years and are always on the lookout for talented individuals to join our team. Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Help your proposal stand out by answering 5 screening questions. Your answers and cover letter will be examined thoroughly and will play a major factor while we're shortlisting candidates.