Hi!
I have worked for Xfinity as a customer support representative so I know almost all the protocols and rules for a wireless network operator. I also have a degree in computer sciences so one can say I'm tech-savvy
I have years of experience as a customer care executive and managing teams of customer care representatives.
I have extensive knowledge of CRM Softwares I have worked in various campaigns in countries like the U.S.A, Canada,
Australia, UK, and Gulf countries where I performed duties like the following.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries, Communicating with customers through various channels
Acknowledging and resolving customer complaints by knowing products inside and out so that I could answer questions
Processing orders, forms, applications, and requests while maintaining records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process,
Managing a team of junior customer service representatives
Ensuring customer satisfaction and provide professional customer support.
So I would love to join your team and grow. Looking forward to your reply.