Looking for Operation Support Analyst - Level I with 1-3 years of experience in healthcare industry

Project Duration: 3-6 months

Budget: Upto INR 16 Lakhs

Below are the role requirements:

Responsibilities:

• Provide hands-on application support to application users

• Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements

• Provide application/infrastructure support and respond to requests and inquiries from users within the pre-determined timeframe of the applicable service levels

• Identify solutions to work around open issues/problems that are under investigation or pending resolution

• Document, and track case histories, issues, and actionable steps taken

• Communicate issues and opportunities to the support team leadership

• Troubleshoot and resolve requests and test fixes

• Identify root cause and implement continuous improvements to reduce repeat experiences

• Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.

• Create ad-hoc and custom reports for all systems in response to requests

• Train end users in use of equipment and software

Qualifications:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

• 1-3 years of experience in operation support and/or network hardware and software configuration troubleshooting

• Demonstrated ability in project management

• Experience with various server/desktop systems, operating systems, and diverse technical environments

• Excellent customer service orientation and verbal communication skills

• Ability to install software for and troubleshoot a wide range of software and hardware/applications

• Analytical thinking and problem-solving ability

Operations Management Depanare Gestionarea proiectului Desktop Support Servicii clienți

ID Proiect: #31824910

Detalii despre proiect