IT Ticketing System Development

$250-750 USD

Închis

Data postării:

4 luni în urmă

$250-750 USD

Plata la predare

We are seeking a skilled and experienced software developer or team to create a custom IT ticketing system to streamline our internal IT support processes. We require full ownership of the developed system, including all source code and intellectual property rights. The system should be designed to meet the following requirements: 1. Ticket Management: Ability to create, view, edit, and close tickets. Customizable ticket forms with fields for different types of requests. Ticket categorization and prioritization. Real-time ticket status tracking and comprehensive history. 2. User Authentication and Access Control: Secure user authentication with role-based access control. Admin, agent, and end-user roles with varying permissions. 3. Workflow Automation: Automated ticket assignment based on predefined rules. SLA (Service Level Agreement) management with escalation notifications. 4. Knowledge Base Integration: Integration with an existing knowledge base for self-help and FAQ resources. 5. Reporting and Analytics: Customizable reports and dashboards for performance metrics and KPI tracking. 6. Integration Capabilities: Integration with email for ticket submission. API support for custom integrations with other systems and tools. 7. Collaboration and Communication: Internal chat or messaging for ticket discussions. Mention and notification features. File and attachment sharing within tickets. 8. Mobile Accessibility: Responsive web design or a mobile app for access on various devices. 9. Security and Data Protection: Implementation of data encryption and security features. Compliance with data protection regulations. 10. Customization and Scalability: - Ability to customize fields, forms, and workflows. - Support for future scalability to handle a growing volume of tickets. 11. Backup and Disaster Recovery: - Regular data backups and a documented recovery plan. 12. Ownership and Intellectual Property: - We require full ownership of the developed IT ticketing system, including all source code, documentation, and intellectual property rights. 13. Documentation and Training: - Provide user manuals and documentation for system usage. - Offer training resources for our IT staff on how to operate and maintain the system. 14. Testing and Quality Assurance: - Comprehensive testing to ensure system reliability and performance. 15. Support and Maintenance: - Post-launch support and maintenance services, including bug fixes and updates for a specified period. 17. Nondisclosure Agreement (NDA): - We may require the developer/team to sign an NDA to protect our confidential information. 18. Delivery Timeline: - Provide an estimated timeline for project completion.

PHP

Software Architecture

C# Programming

MySQL

HTML

ID-ul proiectului: 37593224

Despre proiect

142 propuneri

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Activ: 3 luni în urmă

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142 freelanceri plasează o ofertă medie de $691 USD pentru proiect

@infowider11

Hi, I'M READY TO SIGN NDA *** IT TICKETING SYSTEM **** As per your need i've perfect skills and more than 8 years experience and able to design & develop *** IT ticketing system *** to streamline our internal IT support processes including all source code and intellectual property rights same as you want with features like --- 1. Ticket Management 2. User Authentication and Access Control 3. Workflow Automation 4. Knowledge Base Integration 5. Reporting and Analytics 6. Integration Capabilities 7. Collaboration and Communication 8. Mobile Accessibility 9. Security and Data Protection 10. Customization and Scalability 11. Backup and Disaster Recovery 12. Ownership and Intellectual Property 13. Documentation and Training 14. Testing and Quality Assurance : 100% accurate & full tested work will deliver 15. Support and Maintenance: 3 Months free support after work completion I'll work all above given point and deliver you accurate result at your timeline.. *** Refer to my portfolio for my past work: https://www.freelancer.in/u/infowider11 Thanks

$750 USD în 12 zile

4,9

(348 recenzii)

9,3

@AwaisChaudhry

Hello Good evening , I just finished reading the job description . I see you are looking for someone experienced in developing products using MySQL, HTML, PHP, C# Programming and Software Architecture. This is something I can do, Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) My Portfolio: https://www.freelancer.com/u/AwaisChaudhry Please start the chat to discuss it further. Regards, Awais

$750 USD în 13 zile

4,9

(150 recenzii)

8,9

@r4rony

Hello I am writing to express our interest in developing a customized IT ticketing system to streamline your internal IT support processes. Key Features: User-Friendly Interface Automated Ticket Routing Prioritization and Escalation Knowledge Base Integration Reporting and Analytics thank you for considering our proposal. We look forward to the opportunity to contribute to the success of your IT support operations. thanks lisa

$750 USD în 21 zile

4,8

(248 recenzii)

9,1

@OutsourceMan

I understand that you are seeking a skilled and experienced software developer or team to create a custom IT ticketing system to streamline your internal IT support processes. We require full ownership of the developed system including all source code and intellectual property rights. We specialize in PHP, WordPress, WooCommerce, Data Scrapping, React Native and other similar technologies. Our team has the necessary experience and skills to deliver a successful project. We have worked on many similar projects before and have proven ourselves as reliable developers who can be trusted to complete the project on time and budget. Additionally, we provide regular data backups and a documented recovery plan so that you don't have to worry about losing any important data during the development phase. We would be delighted if you could consider us for this project as we feel confident we can meet all of your requirements for the system design. Please feel free to contact us if you have any questions or would like more information about our services.

$500 USD în 7 zile

4,9

(617 recenzii)

9,0

@LiveExperts

Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. .. .

$750 USD în 1 zi

4,8

(90 recenzii)

7,9

@micheal4299

Hello, I'm excited about the opportunity to collaborate on developing a robust IT ticketing system that precisely aligns with your organization's needs. With a rich background of over 10+ years in software development, I'm confident in my ability to bring your envisioned system to life. The proposed IT ticketing system will seamlessly handle ticket management, offering features like creating, viewing, editing, and closing tickets. Customizable ticket forms with various fields will cater to different request types, and efficient categorization, prioritization, and real-time tracking will be implemented. Security is a top priority, and the system will ensure secure user authentication with role-based access control. Tailored roles for administrators, agents, and end-users will guarantee appropriate access levels for each category of users. Automation is key to efficiency, and the system will automate ticket assignments based on predefined rules and efficiently manage SLAs with timely escalation notifications. Additionally, integration with a Knowledge Base will provide users with self-help resources and FAQs. Customization and scalability are integral, allowing for the adaptation of fields, forms, and workflows as well as future scalability to accommodate a growing volume of tickets. The proposal encompasses regular data backups, full ownership of the developed system, including source code and intellectual property rights, and comprehensive documentation and training resources for your IT staff. I am committed to thorough testing and quality assurance, ensuring the system's reliability and performance. Post-launch, I will provide dedicated support and maintenance services, addressing any bugs and implementing updates as needed. I am more than willing to sign a nondisclosure agreement (NDA) to protect your confidential information and can confidently provide an estimated timeline for project completion. I look forward to the prospect of bringing your vision to reality and contributing to the enhancement of your internal IT support processes. Best regards, Mike

$750 USD în 30 zile

5,0

(80 recenzii)

7,7

@MashoodurRehman1

I am a software developer with extensive experience in creating custom IT ticketing systems. I can fulfill all of your project requirements, including ticket management, user authentication, workflow automation, integration capabilities, and security measures. Let's discuss further details and costs.

$637 USD în 5 zile

5,0

(126 recenzii)

7,5

@AppDuniya

Hello! Good to see you Thank you for considering us for the development of a custom IT ticketing system to streamline your internal IT support processes. I appreciate the detailed requirements you have provided, and we are confident in my ability to meet your needs effectively. Below is our proposal in response to your requirements: #### 1. Ticket Management We will develop a robust ticket management system that allows for the creation, viewing, editing, and closing of tickets. The system will include customizable ticket forms with fields for different types of requests, categorization, prioritization, real-time status tracking, and comprehensive history. #### 2. User Authentication and Access Control The system will feature secure user authentication with role-based access control, including admin, agent, and end-user roles with varying permissions. #### 3. Workflow Automation We will implement automated ticket assignments based on predefined rules and SLA management with escalation notifications. #### 4. Knowledge Base Integration Our system will integrate with your existing knowledge base for self-help and FAQ resources. #### 5. Reporting and Analytics We will provide customizable reports and dashboards for performance metrics and KPI tracking. Thank you for considering our proposal. Let's get connected to discuss more Thanks and regards, Sachin T.

$500 USD în 30 zile

4,8

(66 recenzii)

7,6

@kazemmojtama

Hello, good time Hope you are doing well I'm expert in MATLAB/Simulink, Python, Java, JavaScript and C/C#/C++ programming and by strong mathematical and statistical background, have good flexibility for solve your project. I have many experience practical and theoretical in implementation different algorithms (such as: state estimation and Kalman filter, design controller, analysis closed loop stability, signal and systems, signal processing, heuristic optimization, fuzzy logic, neural network and machine/deep learning fields). Evidence of this claim exist in the portfolio. I have read your project description and I can help you (without any plagiarism). Please send me the details of your project. Thanks for attention 100% Jobs Completed, 100% On Budget, 100% On Time ⭐⭐⭐⭐⭐ 5-star reviews

$700 USD în 7 zile

5,0

(12 recenzii)

7,3

@hitech10

Hi there! My name is Prakash and I am a Full Stack Development and Web & Mobile App Development specialist. I understand from your project description that you are seeking a skilled and experienced software developer or team to create a custom IT ticketing system to streamline your internal IT support processes. With over 10 years of experience in developing and successfully delivering projects for clients, we have the expertise necessary to fulfill this project requirement. Our team has extensive knowledge in IT ticketing systems development, specifically with respect to ticket management features such as ticket categorization, prioritization, real-time status tracking, comprehensive history and user authentication and access control capabilities. Additionally we offer integration capabilities with knowledge bases for self-help and FAQ resources so end users can get assistance when needed without having to contact support directly. Additionally we provide regular data backups and a documented recovery plan in case of an issue.

$500 USD în 7 zile

4,9

(30 recenzii)

7,3

@Software9981

Hello, my name is Pushpa, and I am part of the PushpaTech team. We understand that you are seeking a skilled and experienced software developer or team to create a custom IT ticketing system to streamline your internal IT support processes. We believe our extensive experience in software development and related fields make us the best fit for this project. Our team has +6 years of experience in the same domain, so you can be sure that you will get quality work within the deadline, along with free maintenance for 6 months after completion of the project. Also, our projects have 500+ completed with 100% feedback, so you can rest assured that you will not be wasting your time or money on us. We would be more than happy to provide an estimated timeline for project completion as well as documentation for system usage and training resources for your IT staff on how to operate and maintain the system once it is developed.

$500 USD în 7 zile

4,9

(34 recenzii)

7,1

@AITSoft

Hi, How are you? I just saw your job posting and I felt that I can help you with this job considering the experience I have with HTML, C# Programming, PHP, MySQL and Software Architecture. Please check my portfolio: https://www.freelancer.com/u/AITSoft Regards, Shamshad

$750 USD în 29 zile

4,9

(49 recenzii)

7,1

@ShrineWeb

I have some queries in relation to the specifications of the project. Could we please have a chat? My Skills: Software Architecture, C# Programming, PHP, MySQL and HTML

$250 USD în 10 zile

4,7

(186 recenzii)

7,2

@dvcontact

Dear Sir, Are you looking for a seamless solution to streamline your internal IT support processes? As an experienced software developer with comprehensive skills in C# Programming, HTML, MySQL, PHP, and Software Architecture, I can provide a custom IT ticketing system that meets all your requirements and exceeds your expectations. I will offer a free demonstration of the solution, allowing you to experience the functionality and benefits of the IT ticketing system even before the project is officially awarded. I will thoroughly analyze your requirements and expectations to ensure that the IT ticketing system is tailored to your unique needs. Utilizing my expertise, I will develop a fully customized IT ticketing system that includes all the required features such as ticket management, user authentication, workflow automation, and more. Additionally, I will provide comprehensive user manuals and training resources for your IT staff to ensure seamless operation and maintenance of the system. Rigorous testing will be conducted to ensure the reliability, performance, and security of the IT ticketing system. I will provide post-launch support and maintenance services, including bug fixes and updates for a specified period, to ensure the continued effectiveness of the system. I look forward to the opportunity to discuss this exciting project with you and demonstrate how I can add value to your organization. Sincerely, Smith

$500 USD în 7 zile

4,9

(13 recenzii)

6,6

@imphasys

Hello, Kindly have a look at my PORTFOLIO- https://docs.google.com/spreadsheets/d/1oIrx_b2Zq8DX2NkxOWC3e9XJmTH9nOx5uSsBMe7YoGg/edit#gid=0 My name is Durgesh and I work at Mactosys Software Technology. We understand that you are seeking a skilled and experienced software developer or team to create a custom IT ticketing system for your organization. We believe our extensive experience in web design and development, graphics design, and mobile app development makes us the best choice for this project. With over 50+ experts on our team, we are capable of producing high quality solutions across a wide array of domains such as eCommerce stores, food ordering platforms, cricket fantasy apps and astrology apps with calling, chat and horoscope features. We also have an impressive track record of success on freelancer.com with over 1200+ client recommendations. Therefore we believe we are well suited to take on this project - our commitment to quality service delivery, timely response times and thorough documentation make us an ideal choice for this job. Kindly open the chat to discuss the requirements and budget in details. Looking forward to hearing from you.

$3.000 USD în 7 zile

4,7

(96 recenzii)

7,1

@Techinfomatic

Hello Sir/mam there, Hope you are doing good!!! I recently Reached across your job post that you are seeking a skilled and experienced software developer or team to create a custom IT ticketing system to streamline our internal IT support processes and as per your scope of work and required technology i felt that I can assist you perfectly. I have 8+ years of working experience as a website developer & Mobile developer as well. I have vast experience with all the tech stack you have mentioned Feel free regarding any clarification. I am ready to start immediately and looking forward to long business association ahead. Thanks and Looking Forward Rasna Rajput

$500 USD în 30 zile

5,0

(64 recenzii)

6,7

@Alphawizz

Hello, I'm Rohit, a freelance developer with a dedicated team of professionals. I read all your requirements to develop and design IT ticket system and I assure you that I will provide high-quality work at the proper time. Additionally, we also provide you 3 months of support from our side As a Full Stack Developer, I specialize in Web and App Development, boasting a portfolio of stunning projects with top-notch UI/UX design. My expertise spans Flutter (for both Android and iOS), PHP, and WordPress, and I bring over 7 years of experience to the table. Whether it's websites, applications, or e-commerce platforms, I've got you covered. But I'm not limited to just coding. My skill set extends to graphic design and logo creation, offering you a one-stop solution for all your project needs. With a track record of over 500 completed projects, I am committed to delivering nothing short of excellence. My ultimate goal is your complete satisfaction. For a closer look at my work, please visit my portfolio here: https://www.freelancer.com/u/Alphawizz Thank you for considering me for your project. I'm ready to transform your vision into a reality that stands out in today's competitive landscape. Best Regards, Rohit S.

$700 USD în 20 zile

5,0

(16 recenzii)

6,3

@Devrits

Hello! I am skilled PHP developer with skills including C# Programming, Software Architecture, HTML, PHP and MySQL. Expert PHP Developer | CodeIgniter, Laravel, WordPress 10+ years building web solutions, from scratch to scalable backends. Top Rated freelancer committed to efficient, reliable results. Skills: PHP (OOP), MySQL, HTML5, CSS3, JS (jQuery) WP themes/plugins, customization, optimization Laravel, CodeIgniter: Rapid dev & scalability Full-Stack Web Dev from scratch RESTful APIs, SOAP, JSON, XML Database design & SQL optimization CI/CD, PHPUnit test coverage Huge file parsing & continuous database updates Data mining, website scrapers Git (GitHub, GitLab, BitBucket) Cron Jobs & queues Caching: Files, Memcached, Redis ML, Data Analysis, Neural Networks Agile development methodologies Troubleshooting, bug fixing, performance optimization Strong problem-solving & analytical skills Services: Full-Stack Web Dev: Custom websites (PHP, MySQL, Bootstrap) WordPress: Themes, plugins, tailored solutions PHP Framework Dev: Laravel/CodeIgniter for complex, scalable projects Admin Panels: User-friendly, streamlined data management API Integration: RESTful, SOAP, JSON, XML Database Design & Optimization: Efficient structures, smooth data management Customization & Integration: Third-party tools, payment gateways, extensions Bug Fixing, Maintenance, Support: Keep your website running smoothly Code Review & Refactoring: Improve quality, maintainability, performance Looking for a dedicated PHP expert to bring your ideas to life? Let's connect! Please send a message to discuss more about this project. Thanks

$250 USD în 4 zile

4,5

(56 recenzii)

6,9

@miracitech37

Hello, I have read your job description extremely carefully and I am absolutely sure that I can do the job very well. (Full Stack Developer – 10 of Year Experience). We have design and developed lots of ecommerce Website Worldwide Please give me one chance i will deliver Quality Work. software implementations to identify areas requiring improvement. Managed development milestones Technical Profile 1. HTML 2. JavaScript 3. SQL 4. CSS 5. MySQL 6. PHP 7. Git 8. WordPress 9. Bootstrap 10. jQuery 11. GitHub 12. HTTP 13. Laravel 14. Vue JS 15. Postman Waiting for your response to move further. Regards, Wassem

$250 USD în 7 zile

5,0

(46 recenzii)

6,2

@rashidamjad

Hi there, I'm thrilled to apply for your IT Ticketing System Development project. With 4-5 years of experience in MySQL, Software Architecture, HTML, C# Programming and PHP, I'm confident in my ability to bring valuable insights and expertise to your initiative. Please note that the initial bid is an estimate, and the final quote will be provided after a thorough discussion of the project requirements or upon reviewing any detailed documentation you can share. Could you please share any available detailed documentation? I'm also open to further discussions to explore specific aspects of the project. Feel free to check out my profile, showcasing my portfolio, past jobs, and client reviews. It reflects the quality and professionalism I bring to every project. My goal is to provide a competitive budget without compromising on quality. Thanks for considering my proposal. I'm eager to collaborate and contribute to your project's success. Let me know if you need any more information. Best regards, Rashid Amjad

$700 USD în 15 zile