Customer Service Rep (Tech support Background)

We are looking for Customer Service Reps with a Tech support background to identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Requirements: 1. Availability during US Hours 2. Prior tech support (Software service company preferred). 3. Language: English (Fluent - Required) / Spanish (Optional) 4. iPad device preferred (not required) 5. Job Type: Full-time (40h per week) Paid training period (about 3 weeks)