Joshua E.

I have extensive knowledge of troubleshooting computer hardware and software and excellent technical skills. I’m a fresh graduate in Bachelor of Information Technology. In my current work as a computer technician, I provide troubleshooting over the telephone and internet to remote customers. Sometimes I use remote access to take over customer computers with their permission to look for and identify problems. I am often able to walk customers through simple step-by-step solutions to technical problems. Being a computer technician requires not only great analytical abilities but also the interpersonal skills necessary to work well with others. I am very patient with customers and I treat everyone with courtesy and respect.