Hi,
Possible solution on automation of emails, follow up calls:
Sol 1:
Salesforce standard feature includes workflows. Workflows can be triggered based on a condition and it can be used to send emails, assign tasks to users.
Sol 2:
If the requirement is complex, apex code can be used as a solution. A trigger should be enough.
About me:
I have 3.5 years of experience in salesforce development experience.
I am experienced in salesforce out of the box solutions as well as custom code development such as apex, visualforce, jquery, javascript.
I worked with enterprise level clients as well as medium companies.
I believe I have necessary skills to provide consultation on this project.
I hope to earn your business.
Thanks,
Gangha