ZenDesk Account Configuration

My name is Gladys Gonzalez, and I am a Zendesk expert with eight years of experience in providing customized support for various clients. Here are some of the skills and achievements that make me a qualified candidate for this role: • Expertise in Zendesk support customization: I have participated in implementing 18 Zendesk projects for different industries. I have in-depth knowledge of Zendesk Sell and each of the solutions that make up the Zendesk Support Suite. I have successfully configured each of the available channels of the platform to provide Omni channel service. • Strong understanding of customer service strategies and best practices: I have helped clients develop and implement effective customer service strategies that align with their business goals and customer needs. I have also customized the Help Center for several clients to provide self-service options and enhance user experience. • Proven experience in developing and implementing successful customer service strategies: I have received positive feedback and recognition from various employers for my work as a Zendesk consultant. At the end of my resume, I attached the portfolio detailing my participation, the project dates, and the qualifications I received from them. I have achieved level six in English as a Second Language (CEFR Level B2). I am available to start working immediately. Thank you for your consideration and attention. Sincerely, Gladys

Hi, Full Setup from purchasing agents until completion of live operations Online Help Desk Branding Channel Integration (E-mail, Facebook, Instagram, Twitter, WhatsApp) DNS settings fixes for proper security & avoiding going to spam Agent Accounts & Departments/ setting up your company hierarichy Organizations / all your clients if B2B to be setup & add conditions & automations based upon each type of client Categorize tickets per department to be able to report on specific use cases Setup Service Level Agreements (SLA) policies & Business Hours Build Automations & Triggers Build Agent views & Workspaces Fix HTML E-mail Template Build Contact forms with conditions for better user experience CUSTOM Video Tutorials & 1 on 1 training Build or integrate Sales CRM Assist Advanced WhatsApp setup & integration Multiple helpdesks with different URLs linked under the same account Macros to solve repeated tasks with 1 click Answer Bot & article recommendations Reports & dashboard creation & scheduling Customer satisfaction surveys

Good day Tony, I understand that you want to hire ZenDesk to customize end-user interface, so happy to discuss further. For quick response & one-on-one communication, you may click on the chat button, as I am online most of the time. Look forward to hearing from you thru' chat. Regards, Yasir LEADconcept

Hey, I completely understand that setting up the tools to support your operation is really challenging, hence with an expertise in building my operation from scratch in various companies, I’d like to help you. I understand how paramount it is to have a sophisticated and customer-centric Zendesk account that optimizes efficiency, reliability, and satisfaction. My proficiency spans from creating a comprehensive foundation on Zendesk, inclusive but limited to agent management and automation hello-worlds, through setting up macros to streamline and prioritize tasks. What sets me apart from the rest is my ability to go beyond just hitting the keys; I leverage your unique business needs, aligning them with Zendesk capabilities to deliver the best results. Furthermore, having spent over a decade in leading customer care operations in the fast-growing Financial Technologies industry in South East Asia, I bring real-world experience and insights into optimizing your ZenDesk capabilities. Throughout my career, I have engaged with diverse teams, established effective communication channels to handle customer concerns efficiently and provided a delightful customer experience. Ready to help you Immediately :)